Hotel management · Marketing · Hotel software & IT
Delight Group takes hotels and resorts on management contracts and handles everything that drives revenue: OTA listings, reviews, ads, your website, hotel software, guest Wi-Fi and IT. Backed by 20+ years in hospitality. One partner, one monthly report, one number to call.
What we do
Pick a single service or hand over the whole property. Every line below is run by our own team and reported against the numbers hotel owners care about.
Operate
We take charge of day-to-day operations so the owner gets a profitable, well-run property.
Hotels, resorts, homestays and agro-tourism properties. We run front office, housekeeping, F&B, staffing, purchase and revenue under a clear contract with the owner.
Grow
More bookings at better rates, with more of them coming direct.
Listings that rank and convert on every channel.
Ratings that guests trust on Google and OTAs.
Paid campaigns measured by bookings, not clicks.
A brand that stays visible all year.
Fast hotel websites built to take direct bookings.
Software
Our own tools for running and selling your rooms, plus custom software built to your needs.
InnVeda is our hotel management software, built by hoteliers. Run reservations, check-in, check-out, billing and reports from a computer or phone.
Rates and inventory synced across every OTA.
Commission-free bookings on your own website.
Built for the way your business works.
Connect
The infrastructure behind a smooth stay, installed and supported by us.
Strong signal in every room, lawn and banquet hall.
Hardware and networks that just work.
Smart cards for hotels, staff and any business.
Hotel management
A clear handover in five stages, so the owner always knows what is happening and why.
We visit the hotel and review rooms, staff, systems, OTA listings, reviews and last year's numbers.
A 12-month plan with target occupancy, ADR, revenue and cost budget, agreed with the owner.
We set up the team structure, training and standard operating procedures for every department.
OTAs, channel manager, website, Wi-Fi and reviews go live under one dashboard.
The owner receives a P&L, RevPAR trend, review score and action list every month.
Engagement models
We run the entire hotel. Fee linked to revenue and profit.
Your team runs operations; we run pricing, OTAs, marketing and reviews.
New property? We plan, staff, equip and launch it.
A fixed-term review with a written improvement plan.
Owners keep full visibility: every expense is reported and reviewed together each month.
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Why Delight Group
Our team has worked in the hospitality industry for over 20 years. We know what guests expect, what owners need from their investment and what staff need to do their job well. Every service we offer is built around those three.
A clean room, fast Wi-Fi, quick check-in, honest photos and someone who answers their review.
Steady occupancy, better rates, controlled costs and a clear monthly picture of where the money went.
Simple software, clear SOPs, proper training and a manager who has done the job before.
We plan around check-ins, seasons and staff, not just campaigns.
Operations, marketing, software and IT under one contract. No finger-pointing between vendors.
We report occupancy, ADR, RevPAR, direct-booking share and review score every month.
A nearby team that can be at your property when something needs fixing on site.
Clear scopes and fees. Ad spend and OTA commissions are shown separately.
Begin with one service, like reviews or Wi-Fi, and add more as you see results.
Our team
Founder
With over 20 years of experience in the hospitality industry, Pankaj Giri founded Delight Group to help hotels and resorts overcome operational and digital challenges. Understanding the real needs of hoteliers, he developed InnVeda, a hospitality technology solution designed to simplify hotel operations, streamline management, and improve business efficiency. His vision is to make hospitality smarter, simpler, and more successful through technology.
LinkedInBusiness Development Head
Digital Marketing Expert
Testimonials
We at Rainforest Resort & Spa are delighted to be associated with Delight Group for our website designing, OTA (Online Travel Agency) management, and Google My Business management. Their team has been highly supportive, professional, and dedicated to helping us strengthen our online presence and streamline our operations. A special mention goes to InnVeda, which has made our lives so much easier by simplifying our day-to-day hotel operations and making the overall management process more efficient. It has truly been a valuable addition to our business. I sincerely appreciate the entire Delight Group team for their continuous support, innovative solutions, and commitment to delivering quality service. I would highly recommend Delight Group to any hotel or resort looking to improve its digital presence and simplify its operations.
We at Mountain Meadows Resort, Bhilar, are happy to be associated with Delight Group for our website designing, channel manager, OTA listings, Google My Business (GMB) listing and management, and overall OTA management services. The team at Delight Group has been professional, supportive, and efficient in helping us establish and strengthen our online presence. Their expertise in managing online travel agency listings, maintaining rates and availability through the channel manager, and improving our visibility on Google has made managing our resort’s digital presence much easier. What we appreciate most is their commitment to understanding our requirements and providing practical solutions tailored to the hospitality industry. Their support allows us to focus more on delivering a memorable guest experience while they help us manage our online business more effectively. I would highly recommend Delight Group to hotels and resorts looking for a reliable partner for website development, OTA management, channel management, and Google Business Profile services.
We at Nisarga Lake Resort are pleased to be associated with Delight Group for OTA management services and InnVeda. The team at Delight Group has been supportive and professional in managing our online travel agency presence, helping us streamline our online distribution and make our resort more accessible to potential guests. A special mention goes to InnVeda, which has made our day-to-day operations much easier and more convenient. Its user-friendly approach and efficient management features have helped simplify our work, allowing us to focus more on guest satisfaction and delivering a memorable hospitality experience. We sincerely appreciate the continuous support and commitment of the Delight Group team. We would happily recommend Delight Group and InnVeda to other hotels and resorts looking to simplify their operations and strengthen their online presence.
Offices
Visit or call the office nearest to you.
Head office
Met Gutad, Mahabaleshwar - Panchgani Road – 412806
Maharashtra
Mon–Sat, 10:00–19:00
Branch
At Vindhyawasini Colony, Ram Nagar,Varanasi – 221008
Uttar Pradesh
Mon–Sat, 10:00–19:00
Branch
At Patel Chouk, Bhabua – 821101
Bihar
Mon–Sat, 10:00–19:00
FAQ
We run day-to-day operations: front office, housekeeping, F&B, staffing, purchase, pricing, OTAs, reviews and marketing. The owner receives a P&L and performance report every month.
Yes. Many hotels start with one service, such as OTA management, reviews or Wi-Fi, and add more once they see results.
Booking.com, Agoda, MakeMyTrip, Goibibo, Expedia, Airbnb and other channels your property is listed on.
InnVeda is the hotel management software built by Delight Group. It handles reservations, check-in, check-out, billing and reports from a computer or phone. See www.innveda.guru.
Go to vc.delightgroup.in, choose a plan, and fill in your details. Your card is ready to share on WhatsApp, by QR code or link.
Contact
Tell us about your hotel. We will review your OTA listings, reviews and website and share what we would fix first.
Share your hotel name and number. We will review your OTA listings, reviews and website and tell you what to fix first.